Impactean
Trust Center
Trust CenterTerms of Service

Terms of Service

Last updated: 2026-05-19.md

Binding agreement between you and Valenyr (UAE) for the Impactean service at impactean.com and app — UAE governing law/Dubai jurisdiction with carve-outs for mandatory consumer rights.

Last updated: 19 May 2026

These Terms of Service form a binding agreement between you and VALENYR INFORMATION TECHNOLOGY CONSULTANTS - FZCO ("Valenyr"), which operates the Impactean service. Registered office: DSO-IFZA-72380, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. IFZA free-zone licence / company reference: DSO-IFZA-72380. Throughout these Terms "Impactean," "we," "us," or "our" refer to Valenyr in its operation of Impactean. These Terms govern your use of impactean.com, app.impactean.com, and any related products and services (collectively, the "Services").

If you do not agree, please do not use the Services.

Impactean offers (a) the Wheel of Impact™ assessment, (b) a personalised Impact Capacity Report, (c) AI Executive Coaching, (d) commitment tracking, and (e) related individual and organisational features. The Services are personal-development tools and are not therapy, medical advice, financial advice, legal advice, crisis intervention, or a substitute for professional care.

You must be at least 18 years old, have legal capacity to enter into a contract, and use the Services in compliance with applicable laws.

You are responsible for keeping your credentials confidential and for activity under your account. Notify security@impactean.com immediately if you suspect unauthorised access. We may suspend accounts that show signs of compromise to protect you and other users.

You agree not to:

  • Violate applicable law or third-party rights;
  • Reverse-engineer, decompile, or scrape the Services beyond what applicable law permits;
  • Probe, attack, or interfere with our systems (we welcome coordinated disclosure at security@impactean.com);
  • Upload malware, illegal content, or content that infringes third-party rights;
  • Share your account credentials, resell access, or use the Services to build a competing product;
  • Use the AI Coach to attempt prompt injection, jailbreaks, or to generate content that violates OpenAI's usage policies (https://openai.com/policies/usage-policies).
  • Prices, plans, and one-time purchase fees are listed on impactean.com/pricing and shown at checkout.
  • Payments are processed by Stripe Payments Europe, Ltd. (Ireland) and routed via Stripe Inc. (USA) under EU SCCs. By purchasing, you also agree to Stripe's terms.
  • Subscriptions auto-renew at the end of each billing period at the then-current price unless you cancel before renewal by emailing support@impactean.com.
  • We will email you a receipt for each payment.
  • Prices may change with at least 30 days' written notice (email or in-product). Continued use after the change constitutes acceptance; otherwise you may cancel.
  • One-time purchases (e.g. Personal Impact Profile, Professional Impact Profile): if you are an EU/UK consumer, you have a 14-day right of withdrawal under EU Directive 2011/83/EU. By starting the assessment or accessing your report inside the 14-day period, you expressly consent to immediate performance of digital content and lose the right of withdrawal (Art. 16(m)). If you have not started the assessment, contact support@impactean.com within 14 days for a full refund.
  • Subscriptions: cancel any time. Cancellation stops the next renewal; you keep access through the end of the paid period. We do not pro-rate partial months.
  • We may grant goodwill refunds at our discretion.

#8. Your content

You retain ownership of everything you submit to the Services — assessment responses, coaching messages, commitments, uploaded files. You grant Valenyr a worldwide, non-exclusive, royalty-free licence to host, process, and display your content solely to operate, maintain, and improve the Services for you. We will not use your content to train third-party AI models, and we will not sell or share it for marketing purposes.

You can download your Impact Capacity Report as a PDF from the report viewer, delete individual AI coaching sessions from the coaching sessions list, and request a full data export or account closure by emailing privacy@impactean.com.

The Wheel of Impact™ framework, assessment methodology, model, prompts, code, designs, and trademarks are owned by Valenyr (“Impactean” brand) or our licensors. We grant you a personal, limited, non-transferable, non-sublicensable, revocable licence to use the Services as offered. Nothing in these Terms transfers any IP to you.

The AI Executive Coach generates outputs probabilistically and may produce inaccurate, incomplete, or unsuitable suggestions. Use professional judgement. Do not rely on the AI Coach for medical, mental-health, legal, financial, or safety decisions. If you are in crisis, contact local emergency services. In the EU, dial 112. In Finland, the Mental Health Crisis Line is 09 2525 0111.

We aim for high availability but do not guarantee uninterrupted operation. We may schedule maintenance, deploy updates, and modify features. We will give reasonable notice of material adverse changes for paying customers.

We may suspend or terminate your account if you breach these Terms, if required by law, or to protect the integrity or security of the Services. We will notify you when we can lawfully do so. You may close your account at any time by emailing privacy@impactean.com.

On termination: your licence ends; we delete or anonymise your personal data in line with our Privacy Policy retention schedule; you may export your data for a 30-day grace period.

To the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) except those that cannot be lawfully disclaimed. This does not affect non-waivable consumer rights you have under EU/UK law.

To the maximum extent permitted by law, Valenyr's aggregate liability for any claim arising out of or relating to these Terms or the Services is limited to the greater of (a) the amounts you paid us in the 12 months preceding the claim or (b) EUR 100. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or lost goodwill.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law (including mandatory consumer-protection laws applicable where you ordinarily reside).

You will indemnify Valenyr against third-party claims arising from your unlawful use of the Services or your breach of Sections 5, 7, or 8. We will indemnify you against third-party claims that the unmodified Services, when used as permitted, infringe a third party's IP rights, capped at the same limit as Section 14.

We may update these Terms. For material changes we will notify you at least 30 days in advance by email or in-product. Continued use after the effective date constitutes acceptance.

These Terms are governed by the federal laws of the United Arab Emirates, without prejudice to mandatory consumer-protection, digital-content, data-protection or other provisions that cannot be contractually waived in your country or region of ordinary residence. Subject to those mandatory carve-outs (including, where applicable, rights of EU/EEA consumers to sue in their home courts), disputes arising from these Terms are submitted to the exclusive jurisdiction of the courts seated in Dubai, United Arab Emirates.

EU consumers may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/. We are not obliged to participate in ADR but will consider it in good faith.

(a) Entire agreement. These Terms, the Privacy Policy, the Cookie Policy, the DPA (where applicable), and any order form between us are the entire agreement. (b) Severability. If any provision is unenforceable, the rest remain in effect. (c) No waiver. Our failure to enforce a provision is not a waiver. (d) Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or asset sale. (e) Notices. To us: legal@impactean.com. To you: the email on your account. (f) Force majeure. Neither party is liable for failures caused by events beyond reasonable control.

legal@impactean.com · support@impactean.com · privacy@impactean.com · Telephone (UAE office): **+971 50 718 2271"